Refund policy

Returns and Refunds

Samarkha caviar is a perishable food product handled under a controlled cold chain. Once a tin has left our facility, we cannot verify how it has been stored, and we cannot resell it. For reasons of food safety, we do not accept returns and we do not offer refunds or exchanges for change of mind.

Cancelling an order

Orders can be cancelled for a full refund at any point before dispatch. Contact us on WhatsApp or by email with your order number. Once an order has been dispatched, it cannot be cancelled.

If something is wrong with your order

We stand behind every tin we send. Contact us within 24 hours of delivery if your order arrives in any of the following conditions:

Damaged, with a dented, punctured, or broken seal.
Delivered warm, or with a failed cold pack.
Not the product, weight, or grade you ordered.
Past its stated best before date on arrival.

Send us photographs of the tin, the seal, and the outer packaging, along with your order number. We will replace the item or refund it in full, at your preference. Please keep the product refrigerated until we have responded.

Claims made more than 24 hours after delivery cannot be assessed, as we are unable to determine how the product was stored in that time.

Accessories and gift boxes

Unopened, unused accessories in their original packaging may be returned within 7 days of delivery. This does not apply to any item containing caviar, or to any gift box that has been opened.

Refunds

Approved refunds are issued to the original payment method within 7 to 14 business days, depending on your bank.

Contact

visioneglobalemarketing@gmail.com
Visione Globale FZE LLC