Terms of service

This website is operated by Samarkha, a trade name of Visione Globale FZE LLC, a company registered at Ajman Nuventures Centre Free Zone, United Arab Emirates, under licence and registration number 262104977888, with its registered address at CWS-1V-001032, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates.

"We", "us" and "our" mean Samarkha. "You" means the person placing the order.

Eligibility

You must be at least 18 years old and legally able to enter into a binding contract. We deliver only to addresses within the United Arab Emirates. We do not accept orders for export or for onward resale unless agreed by us in writing.

How a contract is formed

Placing an order is an offer to buy. Our order confirmation email acknowledges receipt of that offer. It does not create a contract.

A contract is formed only when we confirm that your order has been dispatched, and only for the items in that dispatch confirmation.

We may decline or cancel any order at any time before dispatch, for any reason, including unavailability, an error in price or description, an address we cannot serve, an order we believe is for resale, or suspected fraud. If we do, we refund you in full and we have no further liability to you.

Prices and payment

All prices are shown in UAE Dirhams and include VAT where it applies. Delivery charges are shown at checkout before you pay.

Payment is taken in full when you order, through our payment provider. We do not receive or store your card details.

We may change prices at any time. A change does not affect an order we have already dispatched.

If an item is listed at an obviously incorrect price because of an error, we are not required to supply it at that price. We will contact you to confirm the correct price or cancel and refund.

The product

Caviar is a natural product from a living animal. Colour, grain size, firmness and flavour vary between harvests and between tins, and no two tins are identical. Photographs and descriptions on this site are illustrative and are not a guarantee of the exact appearance of the item you receive.

Stock is limited. Availability is never guaranteed until we dispatch.

Weights stated are net weights at the time of packing.

Allergens, health and food safety

Our caviar contains fish and salt.

If you have a fish allergy, a sodium restriction, are pregnant, are immunocompromised, or have any medical condition that may be affected by raw fish products, consult a medical professional before consuming. We do not give dietary or medical advice, and nothing on this site should be treated as such.

We cannot guarantee that our products or our packing environment are free from other allergens.

Your responsibility after delivery

Caviar is highly perishable. From the moment of delivery, responsibility for the product is yours.

You must refrigerate it immediately at between minus 3 and 0 degrees Celsius, keep it sealed until use, observe the best before date, and follow the storage and serving guidance provided with the order.

We are not responsible for any deterioration, spoilage, illness or loss arising from storage, handling, serving or consumption after delivery.

Delivery

Delivery areas, cut off times, charges and timings are set out in our Shipping Policy, which forms part of these terms.

Because the product is perishable, orders must be received in person by an adult at the delivery address. Caviar cannot be left unattended at a door, with a concierge, with security, or with a neighbour. If you instruct us or our courier to leave an order unattended, you do so at your own risk and we accept no responsibility for the condition of the product.

If delivery fails because nobody was available to receive it, or because the address or contact details you gave were incorrect or incomplete, we cannot guarantee the product, a further delivery charge may apply, and no refund is due.

Delivery estimates are estimates. Time is not of the essence.

Risk and title in the goods pass to you on delivery.

Returns and refunds

Set out in our Returns and Refunds Policy, which forms part of these terms.

In summary, caviar and all perishable items are non returnable and non refundable, and we do not accept change of mind returns. If an order arrives damaged, warm, incorrect, or past its date, contact us within 24 hours of delivery with photographs and we will replace or refund it.

Accounts

If you create an account, you are responsible for the accuracy of your details, for the security of your password, and for all activity under your account. Tell us immediately if you believe it has been used without your permission. We may suspend or close an account at our discretion.

Communications

By placing an order you agree that we may contact you about that order by email, telephone and WhatsApp. Marketing messages are sent only where you have consented, and you may withdraw consent at any time.

Intellectual property

The Samarkha name, marks, logos, packaging design, photography, text, layout and all other content on this site belong to us or our licensors. You may not copy, reproduce, distribute, or use any of it commercially without our written permission.

Acceptable use

You may not use this site unlawfully, attempt unauthorised access to it or to any account, interfere with its operation, scrape or harvest data from it, or use it to place orders for resale without our written agreement.

Availability of the site

We do not guarantee that this site will be available uninterrupted or error free. We may change, suspend or withdraw it, or any product on it, at any time without notice.

Third party links and services

We are not responsible for the content, security or practices of any third party site, payment provider or courier linked to or used in connection with this site.

Limitation of liability

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, or for fraud.

Subject to that, and to the maximum extent permitted by UAE law:

Our total liability to you in connection with any order, whether in contract, tort, negligence or otherwise, is limited to the amount you paid for that order.

We are not liable for any indirect, special or consequential loss, including loss of profit, loss of business, loss of opportunity, wasted expenditure, or loss of enjoyment of an event or occasion.

We are not liable for any loss arising from your storage, handling or consumption of the product after delivery, from your failure to receive a delivery, or from information you gave us that was incorrect or incomplete.

Events outside our control

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including extreme weather, traffic or road closures, courier or supplier failure, power or refrigeration failure outside our premises, interruption to imports, public health measures, or any act of government or regulatory authority.

Complaints and disputes

Contact us first. Most issues are resolved quickly and directly. If we cannot resolve it, the clause below applies.

Changes to these terms

We may update these terms at any time. The version that applies to your order is the version published on this site when you placed it.

Severability

If any part of these terms is found to be unenforceable, the rest remains in force.

Entire agreement

These terms, together with our Shipping Policy, Returns and Refunds Policy and Privacy Policy, form the entire agreement between us in relation to your order.

Governing law and jurisdiction

These terms are governed by the federal laws of the United Arab Emirates and the applicable laws and regulations of the Emirate of Ajman. Any dispute is subject to the exclusive jurisdiction of the competent courts of the Emirate of Ajman.

Contact

hello@samarkhacaviar

Samarkha, a trade name of Visione Globale FZE LLC